Contact Us
Use the form below to get in touch. A member of our team will respond within 2–3 business days.
For bespoke commissions, begin your inquiry here.
For order-related questions, please include your order number.
Our Story
Founded by Jake Alfonzo, ALFONZO creates pieces designed to ignite wonder. Drawing on ancient history, folklore, numerology, and the stars, each design is crafted with intention—meant to feel both unexpected and strangely familiar.
Jake began his practice through hands-on mentorship in metalsmithing, guided by a belief in adornment as lasting expression. His early silver nameplates embodied this ethos: made by hand, worn close, and created as declarations of self.
Today, ALFONZO carries that vision forward—crafting jewelry that reflects identity, holds memory, and invites personal connection. These are objects to be worn, lived with, and passed forward.
Created for collectors, not consumers.
Order Processing & Shipping
Each ALFONZO piece is made-to-order with care. Please allow 2–4 weeks for production unless otherwise noted on the product page. Some items are ready-to-ship.
For bespoke or highly customized orders, production can take up to 8–12 weeks depending on the scope of the piece — we’ll always communicate timelines clearly during the design process.
If you need something sooner, don’t hesitate to contact us.
Once your piece is complete, you’ll receive a shipping confirmation email with tracking details. We ship via UPS, DHL, FedEx, USPS, with the following estimated delivery times:
For international orders, duties and taxes may be charged upon arrival, depending on your country’s policies. These are the responsibility of the buyer.
Shipping rates are calculated at checkout based on your location and shipping method. Complimentary shipping is available on orders over $500.
Returns & Exchange
All bespoke and made-to-order pieces are final sale and cannot be returned or exchanged. These pieces are crafted specifically for you, and we stand behind their intention and individuality.
For all other items, we accept returns or exchanges within 7 days of delivery, provided the piece is unworn, in its original condition, and returned with all packaging.
If you have questions about a piece before purchasing—especially custom work—we’re here to help. Reach out anytime.
FAQ
These are crafted just for you, based on an existing ALFONZO design. You choose the size—and in some cases, the metal or stone—and we begin once your order is placed.
Occasionally, we release small runs of one-of-a-kind versions of our made-to-order designs. These use unique stones or materials we’ve sourced in limited quantity—once they’re gone, they’re truly gone.
A fully custom piece, designed in collaboration with you from the ground up. Bespoke pieces are one-of-one, built around your story, your vision, and our shared aesthetic.
Most of our rings are stocked in a standard size—typically size 6 and size 9—and crafted in 14k or 18k yellow gold.
If your size isn’t in stock, we’re happy to resize the piece when possible, or remake it in your size. Some designs may require a full remake to preserve their integrity and intention.
Not every style is held in inventory at all times. If there’s a piece you’re considering, we recommend reaching out to our Client Care team to confirm availability and sizing options.Warranty
If your piece ever needs repair due to a craftsmanship issue, we’ll take care of it—no labor charge. You cover shipping, and we’ll handle the rest.
If materials are needed for the repair, including gemstones, we’ll notify you before proceeding. The cost of materials—especially replacement gemstones—is not covered under warranty.
We strongly recommend insuring your jewelry for its full replacement value.
While we craft each piece to endure, loss or damage to stones can happen—and should be protected.
To begin a repair, contact us at jake@alfonzonyc.com with your name, proof of purchase, and a brief description. We’ll guide you from there.
Care & Keeping