Returns & Exchange

We want you to love what you receive.

All bespoke and made-to-order pieces are final sale and cannot be returned or exchanged. These pieces are crafted specifically for you, and we stand behind their intention and individuality.

For all other items, we accept returns or exchanges within 7 days of delivery, provided the piece is unworn, in its original condition, and returned with all packaging.

To request a return or exchange:
  • Please email orders@alfonzonyc.com with your order number and reason for return. We'll respond with next steps.
Please note:
  • Return shipping is the responsibility of the customer.
  • We recommend using a trackable, insured shipping method.
  • Original shipping fees are non-refundable.
  • ALFONZO is not responsible for items lost or damaged in transit.

If you have questions about a piece before purchasing—especially custom work—we’re here to help. Reach out anytime.