Warranty

We stand by what we make.

If your piece ever needs repair due to a craftsmanship issue, we’ll take care of it—no labor charge. You cover shipping, and we’ll handle the rest.

If materials are needed for the repair, including gemstones, we’ll notify you before proceeding. The cost of materials—especially replacement gemstones—is not covered under warranty.

We strongly recommend insuring your jewelry for its full replacement value.

While we craft each piece to endure, loss or damage to stones can happen—and should be protected.

 

This warranty covers:
  • Manufacturing defects in materials or workmanship
  • Normal wear repairs within reason (clasps, chains, settings)
This warranty does not cover:
  • Replacement of lost or damaged gemstones
  • Cost of materials required for repair
  • Lost or stolen items
  • Damage from improper care, accidents, or third-party alterations

To begin a repair, contact us at jake@alfonzonyc.com with your name, proof of purchase, and a brief description. We’ll guide you from there.